Freelance Information Technology Associate
Job Description
The Leona M. and Harry B. Helmsley Charitable Trust Helmsley is a global philanthropy driven by a vision of better futures for people by increasing access to healthcare, advancing new research and ideas, and improving the quality of everyday life. Helmsley strives to make a meaningful impact in its focus areas, matching its significant financial assets with a rigorous and results:oriented approach. Helmsley is committed to close and productive partnerships with its grantees, as well as with other funders and impact players in government, academia, and the private sector who share its interests and goals. Above all, Helmsley endeavors to be forward:thinking in every aspect of its work and will take risks that others cannot or will not take when the risk/reward trade:off warrants.Since 2008, when Helmsley began its active grantmaking, it has committed more than 3 billion. For more information on Helmsley, helmsleytrust .Position SummaryThe IT Associate will report to the Director of Information Technology to support and maintain all business applications and systems. The position is responsible for configuring and supporting Helmsley systems, updating hardware and software, troubleshooting system errors, and assisting IT team members in meeting all IT needs of the organization.Essential Duties and ResponsibilitiesWork closely with Helmsleys managed service provider to provide in:person and remote level 2 3 IT support and administration, including troubleshooting, change management, and system updates of Helmsley applications and hardware.Partner with staff and leverage consultants and vendors to research, design, purchase, integrate, and configure new software and hardware to meet business needs.Administer, monitor, maintain, and troubleshoot:Office 365, Zoom Rooms and Phones, cloud file storage, network, intranet, data security, virus protection, email, and security.Work closely with the Finance department and consultants to administer, configure, troubleshoot, and support, financial business and accounting applications and system integrations.Work as backup and with IT Technicians to troubleshoot helpdesk issues, A/V issues, and mobile devices, maintain inventory, on:and off:boarding staff, and assist with setting up equipment and conference rooms as needed.Work with Director and Manager of Information Technology to ensure up:to:date security controls are maintained and enforced in areas of responsibility across all business applications and aligned to Helmsley policies.Develop training materials and provide on:site and remote orientation and training to staff.Perform other related duties as assigned.Desired QualificationsAt least three years of experience working in IT, with a focus on business application support; two of those years involving project management work preferredExperience with supporting/administering Office 365, Azure and Intune, Zoom, MS Teams, SharePoint, and grants management applicationsExperience with cloud:based systems and how they impact different business processesExperience working with A/V equipment such as Crestron and Zoom Rooms/Meeting softwareExperience working with network and server management preferredExperience with financial systems such as Concur, NetSuite, Adaptive Insights software a plusDemonstrated ability to interpret business needs and goals into systems solutionsDemonstrated skills in technical problem solving, prioritizing, and collaborationDemonstrated ability to work independently in a fast:paced environment, prioritize across multiple projects, and manage time effectivelyExcellent written and verbal communication skills, including the ability to convey technical information in a clear, concise manner that is understandable by all staffAble to lead and support small to medium projects with minimal supervisionUpbeat attitude under pressure and ability to thrive in the team settingAble to stoop, bend, and carry moderately heavy objects such as comp
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